Having always focused primarily on the satisfaction of our customers, the Ibero group undertook during the year 2014 a range of activities aimed at creating close ties with them, leveraging the relationship between customer-supplier to a true partnership. Indeed we worked hard on simplification of procedures, reduction of bureaucracy, always with a great proactivity of the operational teams in order to deliver the goods to the final destination without any problems.
The financial crisis of 2011 led us to redouble our attention with regard to workflows and clearly bet on the streamlining of our activities and a clear focus on quality, instilling in this way differentiating elements that would make us a truly viable option from the competition.
Today those who work with the Ibero Linhas are assured of a quality work, always ready answers and a customer support far above average. Indeed the latest statistics produced by the customer satisfaction surveys give Ibero Linhas a 93% satisfaction rate, with 100% of the customers stating that they would continue to work with the Ibero group and even recommend our services to others.
These figures leave us obviously proud and simultaneously aware of the responsibility to continue to provide an excellent service in freight transport.